Shipping Policy

At Auora and You, we understand the importance of getting your order to you as quickly and efficiently as possible. That’s why we partner with the best shipping providers available to ensure timely delivery of your order.

SHIPPING OPTIONS AND COSTS: We offer free shipping on all orders above Rs. 999. For orders below Rs. 999, the shipping cost will be calculated at checkout based on the shipping address and the weight of the package.

DELIVERY TIME: We aim to process and ship all orders within 2-3 business days. Delivery time will depend on the shipping address and the chosen shipping method. Once your order has been shipped, you will receive a tracking number via email to track your package.

ORDER TRACKING: We partner with various shipping providers, and the shipping provider for your order will depend on the shipping address and the weight of the package. You can track your order using the tracking number provided in the shipping confirmation email.

Please note that shipping times may be affected by factors beyond our control, such as weather, public holidays, and customs delays.

 

Return Policy

At Auora and You, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.

• Returns are accepted within 14 days of the delivery date.

• Items must be returned in their original packaging and in new, unused condition.

• The customer is responsible for the cost of return shipping.

• Refunds will be issued to the original payment method within 7 business days of receiving the returned item.

Please contact our customer service team at [email protected] if you have any questions or concerns about returning an item.

​